Service — Change Management
Securing human adoption of your transformation projects
We support the human and organizational dimension of your transformation projects, to secure their lasting adoption.
We support the human and organizational dimension of your transformation projects, to secure their lasting adoption.
APEX INTERNATIONAL's change management practice supports the human dimension of your transformation projects, whether a reorganization, a digitalization or a major strategic shift. We work alongside our other services to secure genuine adoption of change by your teams.
Our experience shows that most transformation projects fail not for technical reasons, but for lack of sufficient buy-in from the teams concerned. Our role is to anticipate resistance, build buy-in and concretely support the transition to new practices.
Help teams understand and accept the purpose of the change.
Identify potential obstacles early and address them before they block the project.
Give front-line managers the means to carry the change forward with their teams.
Consolidate new practices beyond the project's launch phase.
We combine a diagnosis of human impacts, a targeted communication plan and hands-on support for managers.
Analysis of the concrete effects of the change on each category of stakeholder concerned.
Building a clear, coherent change narrative suited to each audience.
Direct support for managers and teams in adopting change day to day.
Assessment of the project's effects on the different categories of stakeholders concerned.
Definition of the communication and support plan suited to the project.
Implementation of communication, training and hands-on support actions.
Tracking real adoption of the change and consolidating new practices.
Analysis of the change's effects on each category of stakeholder concerned.
Messages and materials suited to each target audience of the project.
Identification and mobilization of internal change ambassadors.
Equipping front-line managers to carry the change forward with their teams.
Channels for surfacing difficulties encountered by teams during the transition.
Indicators tracking real adoption of the new practices.
Our ability to combine change management with technical expertise on the project itself (organizational, digital, HR) sets us apart from firms specialized in only one of these dimensions.
This integrated approach guarantees full consistency between the design of the change and its human support, avoiding the common gap between project teams and teams on the ground.
Context: A company was rolling out a new HR information system to 400 employees, amid strong concern from teams about the perceived complexity of the new tool.
Engagement: APEX INTERNATIONAL set up a change champion network in every department, designed a progressive communication plan, and trained all managers before the tool's general rollout.
Outcome: Adoption of the new tool exceeded the targets set within the first few months, with a level of user satisfaction markedly higher than the company's previous similar projects.
As early as possible, ideally from the project's design phase, to anticipate impacts rather than react to them.
Yes, we can provide change management on a project led by your internal teams or another provider.
We set up adoption indicators and regular listening mechanisms to objectively track the level of change adoption.
Yes, we adapt the intensity of support to your organization's size and the scale of the change concerned.
An initial conversation to assess the human stakes of your transformation project.
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